Help Center
Find answers about using Onwai as a Driver or Company.
Getting started
How do I create a Driver account?
Open Driver registration, fill in your details, accept the Terms of Service and confirm the e-mail we send you. You can complete your professional profile afterwards.
How do I create a Company account?
Open Company registration, enter your company and contact details, accept the Terms of Service and confirm the e-mail we send you.
Why do I need to verify my email?
E-mail confirmation keeps accounts genuine and makes sure notifications about applications, invitations and reviews actually reach you.
How do I reset my password?
Use the password reset link on the login page. We e-mail you a secure link where you can set a new password.
For Drivers
How do I complete my Driver profile?
In your workspace, work through the profile sections: personal details, licence categories, certificates, experience, languages, preferences and a profile photo. The completion indicator shows what is still missing.
How does document review work?
You upload your professional documents privately. An Onwai administrator reviews them and marks each document as approved or action required, with a reason if something needs to be re-uploaded.
What does 'Identity document reviewed' mean?
It means an Onwai administrator has looked at the identity document copy you uploaded. Reviewing a copy is not a government identity check and does not prove a person's identity.
How do I find jobs?
Open Jobs in your workspace and use the filters for country, licence, transport type, salary, rotation and more. Vacancies show how well they fit your profile.
What is the difference between Applications, Invitations and Connections?
An application is you applying to a vacancy. An invitation is a company inviting you to a vacancy. A connection is an accepted application or invitation, which opens direct messaging.
How does Onwai matching work?
Matching compares what a vacancy asks for with what your profile states — licences, certificates, transport type, experience, cargo, employment, rotation, languages, country and salary. It helps with discovery; it is not a hiring decision.
How do I contact a Company?
Messaging opens once you and the company are connected through an application or an invitation.
For Companies
How do I complete my Company profile?
Fill in your company details, fleet and transport information, countries and a description in your workspace. A complete profile helps drivers recognise and trust your vacancies.
How do I search for Drivers?
Use Driver search in your workspace and filter by licence, certificates, transport type, languages, country and availability.
How do I create a vacancy?
Open Vacancies and create a new one with the role, requirements, location, salary range and conditions. You can save it as a draft first.
Why does a vacancy require moderation?
Vacancies are submitted for review before they go live so drivers see accurate, complete and lawful job information. Onwai can approve a vacancy, request changes or reject it.
How do Applications work?
Drivers apply to your published vacancies. You review each application and accept or decline it; accepting opens direct messaging.
How do I invite a Driver?
From Driver search or a driver profile, send an invitation to one of your published vacancies. The driver can accept or decline it.
When can I message a Driver?
Messaging opens once a driver accepts your invitation or you accept their application.
Account & Privacy
How do I update my profile?
Profile details can be edited at any time in your workspace under Profile and Settings.
How do I manage my documents?
Documents live in the Verification area of your workspace, where you can upload, replace or delete them.
Is Passport/National ID required to register?
No. Uploading a Passport or National ID is optional and is not required to create an account or use the platform.
Who can access my identity document?
Only authorised Onwai administrators, for review purposes. Companies cannot access it, and identity documents cannot be shared through Messages.
How do I request account deletion?
Open Settings, choose Account deletion and submit the request to Onwai Support, or write to support@onwai.me.
Where can I read the Privacy Policy and Terms?
The Privacy Policy, Terms of Service and Cookie Policy are linked in the footer of every public page.